Pin Up Games' Privacy Policy — Your data is safe with us

1. Introduction

Pin up games is a popular online gaming platform in Bangladesh. We believe that protecting our users' personal data is one of our most important responsibilities. This Privacy Policy explains how pin up games collects your data, why it does so, and how it keeps it secure.

This policy has been prepared in compliance with international data protection regulations (GDPR) and local data protection laws. We encourage you to read this Privacy Policy carefully before using the pin up games platform. Continued use of the platform will be taken as your acceptance of this policy.

2. What Information We Collect

Pin up games collects only the information necessary to provide you with our services. We never ask for data we do not need.

Information collected at registration:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address and country.
• Username and password (stored in encrypted form).

Information collected during KYC verification:

• Copy of National ID (NID) or passport.
• Proof of address document (utility bill or bank statement).
• Proof of payment method ownership (where required).

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• Activity logs and session duration on the platform.
• Information obtained from cookies and tracking technologies.

3. How Your Information Is Used

Pin up games uses collected data solely for specific purposes. The table below clearly outlines the purpose behind each type of data collected:

4. Data Storage & Retention

Pin up games retains your data only for as long as necessary. Even after account closure, certain data may need to be kept for legal reasons.

• All data is retained for the duration that your account remains active.
• Transaction data is retained for a minimum of 5 years after account closure (in compliance with AML laws).
• KYC documents may be retained for up to 3 years after account closure.
• Customer service chat logs are retained for 2 years.
• Once marketing consent is withdrawn, that data is removed immediately.

All data is stored in ISO 27001 certified data centers with 24/7 security monitoring.

5. Data Sharing Policy

Pin up games never sells your data. However, limited information may be shared in certain specific circumstances:

Trusted Service Providers:

• Payment gateways (bKash, Nagad, Rocket) — for transaction processing only.
• KYC verification service provider — used for identity verification.
• Game software provider — required to operate games.
• Cloud hosting provider — for data storage purposes.

All third parties operate under strict confidentiality agreements and may not use the data they receive for any other purpose.

Disclosure of data for legal reasons:

• Government or court order.
• Cooperating with Anti-Money Laundering (AML) investigations.
• Sharing information with relevant authorities during fraud investigations.

6. Cookies Policy

Pin up games uses cookies to keep the website running smoothly and to improve your experience. Cookies are small data files stored in your browser.

Cookie Types:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to measure website performance.
• Performance Cookies: Helps improve site speed and overall performance.

You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

7. Security Measures

Pin up games uses industry-leading technology to protect your data. Our security operates across multiple layers:

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Passwords are stored using the bcrypt hashing algorithm.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• Automatic alerts are sent for suspicious login attempts.
• A 24/7 cybersecurity monitoring team is always active.

8. Your Rights

As a pin up games user, you have full control over your own data. Your key rights are outlined below:

To exercise any of these rights, email us at [email protected]. Requests are typically processed within 30 days.

9. Children's Privacy

Pin up games is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.

10. Policy Changes

Pin up games may update this Privacy Policy from time to time. For significant changes, you will be notified by email or platform notification. Each version will include a "Last Updated" date.

Continued use of pin up games after any changes will be taken as acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day.
• Language: Support is available in both Bengali and English.